Effective Date: May 1, 2025
Welcome to WoolBorne. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website at https://www.woolborne.com.
Who We Are
WoolBorne is a luxury fiber art brand offering handcrafted felted goods, including handbags and accessories. Our website address is: https://www.woolborne.com.
What Personal Data We Collect and Why
🛒 Orders & Checkout (WooCommerce)
When you purchase a product from our store, we collect:
- Your name, billing and shipping address, email address, and phone number
- Payment information (processed securely via a third-party payment gateway)
- Order details and purchase history
This data is used to:
- Process your payment and fulfill your order
- Communicate order updates and shipping information
- Provide customer support
- Comply with legal or tax obligations
We retain order information for tax, accounting, and customer service purposes unless you request its removal.
💳 Payment Providers
We do not store or process your full payment details on our servers. All transactions are securely processed by our third-party payment processors, such as Stripe or PayPal, depending on your selected method.
💌 Newsletter and Email Marketing (MailerLite)
If you opt in to our mailing list, we collect your name and email address. We use this data to send newsletters, updates, and promotional offers through our email marketing service, MailerLite.
You can unsubscribe from these emails at any time by clicking the unsubscribe link in the footer of any email.
🔒 Google reCAPTCHA
We use Google reCAPTCHA to protect our forms (including login, registration, and checkout) from spam and abuse. This tool collects information such as your IP address and browser type. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
💬 Comments
If you leave a comment on the site, we collect:
- The data you enter in the comment form
- Your IP address and browser user agent string to help with spam detection
If you use Gravatar, an anonymized string (hash) of your email may be sent to the Gravatar service to see if you have a profile. Gravatar Privacy Policy
🖼 Media
If you upload images to the website, avoid including location data (EXIF GPS). Visitors may be able to extract this information.
🍪 Cookies
🍪 Cookie Policy
This website uses cookies to improve your experience, analyze site traffic, and support marketing efforts. By continuing to browse the site, you consent to our use of cookies.
What Are Cookies?
Cookies are small data files stored on your device when you visit a website. They help websites remember your actions and preferences over time.
How We Use Cookies
We use cookies for the following purposes:
- Essential: To ensure the website functions properly
- Performance & Analytics: To understand how visitors interact with our site (e.g. Google Analytics)
- Marketing: To help us promote WoolBorne more effectively
- Functionality: To remember your preferences for future visits
Managing Cookies
🍪 Cookie Use & Preferences
You can manage your cookie preferences at any time using the banner on this site. You can also delete cookies stored on your device by adjusting your browser settings.
For more information about cookies, visit www.allaboutcookies.org.
We use cookies to:
- Keep your shopping cart active
- Remember your preferences
- Enable login sessions
- Track website performance and analytics
- Remember your name and email if you comment on our blog
If you leave a comment, you may choose to save your name and email in cookies for your convenience. These cookies will last for one year.
Login and account-related cookies may persist for up to two weeks. You can clear these cookies at any time through your browser or device settings.
🔗 Embedded Content
Our site may include embedded content (e.g. YouTube videos, Instagram posts). Embedded content behaves the same as if you visited the source website, which may collect data, use cookies, or track your interactions.
👥 Who We Share Your Data With
We only share data with trusted services that support the operation of our website:
- Payment gateways (e.g. Stripe, PayPal)
- Shipping carriers (to deliver your order)
- Email marketing platforms (e.g. MailerLite)
- Spam protection tools (e.g. Google reCAPTCHA)
We do not sell or rent your personal data.
⏳ How Long We Retain Your Data
- Order information is retained for up to 7 years to comply with legal and tax obligations
- Comments and their metadata are stored indefinitely
- If you create an account, we store your profile data until you request deletion
🧾 Your Rights
You may request:
- An exported file of the personal data we hold about you
- That we delete your personal data, excluding data required for administrative, legal, or security purposes
To make a data request, contact us at info@woolborne.com
🌍 Where Your Data Is Sent
- Comments and form entries may be checked via automated spam detection services like reCAPTCHA
- Payment data is securely processed by third-party providers outside our servers
📬 Contact Information
If you have questions about this policy or your data, please email us at:
info@woolborne.com